Important Notice
By using the karkia website or app, you automatically agree to these Terms & Conditions. Please read the full document. If you have any questions, contact our support team.
Karkia is a leading online gaming and betting platform in Bangladesh. We are committed to providing our users with a safe, transparent, and entertaining experience. This Terms and Conditions document establishes the legal basis for the relationship between karkia and its users. It is published in both English and Bengali; however, the Bengali version is the authoritative text for users in Bangladesh.
01General Terms & Conditions
These Terms & Conditions apply to all services, games, promotions, and transactions on the karkia platform. By using the karkia website or mobile app, you are considered to have read and agreed to these terms.
- If these Terms & Conditions are updated, karkia will notify users in advance via email or in-app notification.
- Karkia provides services exclusively to legal adults.
- These Terms & Conditions should be read alongside our Privacy Policy and Responsible Gaming Policy.
- Karkia reserves the right to suspend or terminate any account for violation of any part of these Terms and Conditions.
- In the event of a dispute, karkia's decision is considered final, though an appeals process is available.
Please Note
karkia's Terms & Conditions are always developed in accordance with international gaming license guidelines. Our platform is committed to protecting the interests of our users.
02Account Registration
To open an account on karkia, you must meet the following requirements. Registration is completely free and takes just a few minutes.
- You must be 18 years of age or older to register. karkia does not allow minors to create an account.
- Only one account per person is allowed. If multiple accounts are found, all of them may be suspended.
- All information provided at the time of registration must be truthful, accurate, and up to date.
- Documents may be requested to verify your name, address, date of birth, and contact details.
- Withdrawal access may be limited until your account is fully verified.
- Keep your account password strong and do not share it with anyone.
Warning
If an account is created using false or fabricated information, karkia may close the account at any time and reserves the right to forfeit the balance.
03Deposits & Withdrawals
Karkia supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket. All transactions are fast, secure, and encrypted.
- The minimum deposit amount is ৳200 (two hundred BDT). The maximum limit is determined by your account tier.
- Deposits are typically credited to your account within 30 seconds.
- Withdrawal requests are typically processed within 5 minutes once account verification is complete.
- The mobile banking number used for withdrawals must be registered in your own name.
- Karkia reserves the right to request additional verification if the source of deposited funds appears suspicious.
- Daily withdrawal limits are determined by your account verification level and gaming history.
Anti-Money Laundering Policy
karkia complies with international AML (Anti-Money Laundering) guidelines. Suspicious transactions are monitored automatically and may be reported to the relevant authorities if necessary.
04Bonuses & Promotions
Karkia regularly offers a range of bonuses and promotional deals. While these offers are designed to benefit users, they come with specific terms and conditions that must be followed.
- The welcome bonus is available to new users only and applies to the first deposit.
- To withdraw bonus funds, you must meet the specified wagering requirements (typically 30x–40x).
- Certain games cannot be played using bonus funds — full terms for each offer are published separately.
- Multiple bonuses cannot be claimed simultaneously unless explicitly stated in the offer.
- To receive a referral bonus, the referred person must successfully complete registration and make a deposit.
- Bonuses have a limited validity period — they typically expire if not used within 7 to 30 days.
Tips
Read the terms carefully before claiming any bonus offer. Make sure you understand the wagering requirements to avoid any issues later on.
05Gaming Rules
All games on karkia use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. Independent auditing bodies regularly verify our games.
- Each game has its own rules, which should be reviewed before starting to play.
- The dealer's decision is final in Live Casino games. If a game is cancelled due to a technical issue, all bets will be refunded.
- In Sports Betting, if a match is abandoned or postponed, bets will be settled in accordance with karkia's rules.
- Karkia is not liable for disconnections during gameplay, but compensation may be considered in the event of a verified technical fault on our end.
- Karkia reserves the right to investigate any account where unusual winnings are obtained by exploiting software bugs or glitches.
06Prohibited Activities
Karkia is committed to maintaining a fair and honest gaming environment. The activities listed below are strictly prohibited and may result in account termination as well as legal action.
- Bonus abuse — claiming bonus benefits through multiple accounts in violation of the terms.
- Collusion or coordinated fraud — where multiple individuals attempt to manipulate game outcomes together.
- Using automated software or bots to play games.
- Hacking or attempting unauthorized access to the system.
- Using another person's account or stealing account credentials.
- Using the platform for money laundering or any other form of illegal financial activity.
Strict Measures
If you are found to be involved in any of the prohibited activities listed above, karkia will immediately close your account, forfeit all balances, and notify law enforcement if required.
07Account Closure & Suspension
Karkia reserves the right to suspend or permanently close any user account under any circumstances. Users may also close their own account at any time.
- Karkia reserves the right to suspend an account without notice in the event of a Terms and Conditions violation.
- Account functionality may be restricted if verification is incomplete.
- To close your account, please email us at support@karkia.app.
- Prior to account closure, users will be given the opportunity to withdraw their verified balance, except in cases under investigation.
- If you wish to self-exclude, your account can be locked for a specified period.
08Privacy & Data Protection
Protecting your personal information is karkia's top priority. We comply with international data protection standards and never share your information with unauthorized third parties.
- Your information is used solely for account management, payment processing, and support purposes.
- All data is protected with 256-bit SSL encryption.
- Karkia conducts regular security audits to keep your information safe at all times.
- For more details, visit our Privacy Policy Read.
09Responsible Gaming
Karkia believes gaming should be a source of entertainment — not addiction or financial hardship. That's why we provide a range of tools and support to promote responsible gaming.
- Set deposit limits — on a daily, weekly, or monthly basis.
- Self-exclusion feature — lock your account for a set period of time.
- Cooling-off period — take a break ranging from 24 hours up to 30 days.
- Option to set gaming time limits.
- If you're experiencing an issue, please contact our Responsible Gaming Visit the page.
Our Commitment
If you notice signs of gaming addiction, karkia's team is ready to actively assist. Reach out to support or email us directly at support@karkia.app.
10Limitation of Liability
Karkia is committed to delivering the highest standard of service, though users should be aware that our liability has defined limits under certain circumstances.
- Karkia is not liable for any losses resulting from internet connectivity issues, power outages, or device malfunctions.
- Karkia is not directly liable for delays caused by third-party payment gateway issues.
- Service may be disrupted in force majeure situations such as natural disasters, war, or a pandemic.
- Users bear full responsibility for any financial losses incurred through gaming.
- Karkia reserves the right to correct any abnormal or erroneous winnings resulting from a software error.
11Dispute Resolution
Karkia always aims to resolve any disputes or complaints through open dialogue. Our dedicated support team is ready to handle any issue quickly and effectively.
- For any disputes, please email support@karkia.app with full details as the first step.
- Karkia will provide an initial response within 48 hours and work toward a resolution within 7 business days.
- In disputes over game outcomes, karkia's server logs will serve as the definitive evidence.
- If a dispute cannot be resolved internally, you may escalate it to an independent international arbitrator.
- Complaints must be submitted within 30 days of the relevant incident.
12Changes to Terms
Karkia may update these Terms & Conditions at any time, in part or in full, due to business needs, legal changes, or platform improvements.
- Users will be notified at least 7 days in advance of any significant changes.
- Minor changes may take effect without prior notice but will always be reflected on this page.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
- If you do not agree to the updated terms, you will have the option to close your account.
Stay Updated
Check this page regularly or subscribe to karkia's newsletter to stay informed about any updates to the Terms & Conditions.