Karkia Privacy Policy — Your Data Is Fully Protected

01What Data Is Collected

Karkia collects only the information that is necessary. Requesting unnecessary or excessive data goes against our policy. Below is a detailed breakdown of what we collect.

• We never store your full payment card number.
• Biometric data (fingerprints, facial images) is never collected.
• We will never ask for your social media passwords or any private account credentials.

02Purpose of Data Collection

We use your information only for specific, legitimate purposes. karkia never sells your data to advertising companies or third parties.

• To create and manage your account and ensure its security.
• To verify payment processing and financial transactions.
• To comply with legal obligations and AML policy.
• To handle customer support and resolve complaints.
• To ensure platform security and prevent fraud.
• To personalize your gaming experience based on your preferences.
• To inform you about relevant promotions and offers (with your consent).

03Data Storage & Security

Karkia uses industry-leading technology to protect your data, with a security infrastructure secured across multiple layers.

• All data is transmitted and stored using 256-bit SSL/TLS encryption.
• Server data is secured with AES-256 encryption.
• Firewall and intrusion detection systems are active 24/7.
• Regular penetration testing and vulnerability assessments are conducted.
• Data backups are performed daily and stored in a separate secure location.
• Staff access to data is limited strictly on a need-to-know basis.

04Data Sharing Policy

Karkia does not sell or transfer your personal data to third parties. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Providers: Mobile Pay, Nagad, and Rocket only receive the information necessary to verify transactions.
• Law Enforcement: Data may be disclosed in response to a court order or a lawful government request.
• Fraud Prevention: Minimum necessary data may be shared with fraud detection services.
• Technology Partners: Hosting and security providers are bound by strict confidentiality agreements.
• No data is shared with any advertisers or marketing companies.

05Cookie Policy

Karkia's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our services.

• Disabling essential cookies may prevent the platform from functioning properly.
• Your explicit consent is obtained before any analytics cookies are used.
• You can delete or block cookies at any time through your browser settings.

06Your Rights

Under karkia's Privacy Policy, you have several important rights. There is no charge to exercise any of these rights.

• Right to Know: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restriction of Processing: You can restrict the use of your data for specific purposes.
• Right to Portability: You can export your data in a machine-readable format.
• Right to Object: You can object to certain types of data processing.

07Children's Privacy

Karkia strictly does not provide services to anyone under the age of 18. Child protection is one of our highest priorities.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data collected from minors will be deleted immediately.
• If a parent or guardian suspects their child has created an account, please contact us immediately at support@karkia.app.

08Payment Data Security

Karkia takes the protection of financial data extremely seriously. Our payment system is built in compliance with PCI DSS standards.

• All deposit and withdrawal transactions are processed through fully encrypted channels.
• Only the last 4 digits of your mobile banking number are stored — the rest is never retained.
• A separate OTP verification is required for every transaction.
• If unusual transactions are detected, the account is automatically suspended.
• If any suspicious activity is detected, you will be alerted immediately via SMS and email.

09Data Retention Period

Karkia does not retain data longer than necessary. Once a specific purpose is fulfilled or a legal obligation expires, the data is securely deleted.

• After the specified retention period, data is automatically and securely deleted.
• If you have previously submitted a deletion request, it will be carried out within the bounds of legal requirements.

10Policy Changes

Karkia may update this Privacy Policy from time to time. You will be notified before any significant changes take effect.

• For major changes, you will be notified by email at least 14 days before they take effect.
• Minor changes may take effect without prior notice, though the updated date on this page will reflect any revisions.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

11Contact Us

Feel free to reach out to us with any privacy-related questions, concerns, or requests to exercise your rights. Our dedicated privacy team is always ready to help.